Next CRM – Customer Relationship and Sales Management System
The CRM solution is based on an approach that places the customer and customer relationship at the heart of the enterprise’s business activity. Analysis of the information that accumulates in the system allows you to create a customer profile, which helps you to provide individual and personal service based on the contact history with the particular customer.

The Next CRM system synchronizes all channels of contact with the customer, beginning with call centers, through marketing and the sales channels, to collection and customers retaining activities.

All of the customer’s information is integrated and available in all of the channels, in order to minimize sales costs and increase productivity and profitability.

With the Next CRM system, your organization will transform from an organization that receives calls to an organization that initiates focused calls to the customer.

System Advantages
Next CRM is based on an approach that places the customer and customer relationship at the heart of the organization’s business activity.
Analysis of the information that accumulates in the system allows you to create a customer profile, which helps you provide individual and personal service based the contact history with the particular customer.

Next CRM synchronizes all channels of contact with the customer, beginning with call centers, through marketing and the sales channels, to collection and customers retaining activities.

Next CRM allows you to minimize sales costs and increase productivity and profitability.
Next CRM allows you create a competitive edge for the organization.
Next CRM Options
– A full bidirectional interface for working through Outlook.
– Flexible system allowing fast customizing to customer requirements.
– Complete solution for managing customer relationship from pre-sale to customer retention.
– Strong reminder mechanism that enables you to work in “Push” mode instead of “Pull” mode, transforming the organization from a recipient of calls to an initiator of contacts with customers.
– A clear total picture of the customer status in one application.
– Follow-ups of price quotes, orders, meetings, renewal of service contracts.
– Follow-ups of workers, follow-ups of task execution.
– An option for connecting to SMS.
– Follow-ups of customer complaints.
– Workflow management.
– Friendly reports generator.
– Authorizations management.